Casino4Poker online casino - Money FAQ
Money Questions:
questions about deposit and cash out methods, security, and house limits.
1. How do I make a
deposit to my account?
2.
How long does it take to process my deposit?
3.
How do I cash out my winnings?
4.
How long does it take to receive my winnings?
5.
I have requested a cash out but I changed my mind. How do I reverse a cash out
request?
6.
How much can I deposit to my Casino4Poker online Casino bankroll?
7.
What are the table limits of the different games?
8.
Is it safe to use my credit card on-line? How do I make a credit card deposit?
9.
How do I make a deposit by Wire Transfer?
10.
Who is "Intersafe Global"?
11.
What should I do if I submitted a deposit but I do not see the amount in my
bankroll?
12. What is the Address Verification System (AVS)?
1.
How do I make a deposit to my account?
In order to
make a deposit you must first download Casino4Poker software. For complete
step-by-step instructions on downloading and installing Casino4Poker, please go
to the Getting
Started section of this site.
After installation of the Casino4Poker software, you must open a Real Money
Account. Upon opening your account you will receive your Real Money Username and
Password. You are now ready to make a deposit into your Casino4Poker Bankroll:
-
Start the Casino4Poker program, and select the "Play for Real Money" option.
-
Enter your Real Money Username and Password in the "Login" screen.
-
Press on the "Cashier" icon, followed by the "Deposit" option.
-
Select your preferred deposit method.
Casino4Poker
uses the latest encryption and protection technologies, to ensure that
your financial information is completely secure. There is nothing to worry
about - submitting your credit card details on our secure form is safer
than using your credit card at your local gas station or ordering a pizza.
For further information concerning various deposit methods contact us
Wire
Transfer
2.
How long does it take to process my deposit?
Credit card deposit:
your account will be credited within 2-3 minutes.
Wire transfer: a wire transfer will take 2 business days to arrive at our bank.
Your account will be credited as soon as our bank receives the transfer.
If for any reason your deposit was not approved, you will be notified by e-mail
within a couple of minutes.
3. How do I cash out
my winnings?
In order to cash out
money from your account you must first be logged on using your real money user
name and password. Now go to the Cashier and select the "cash out"
screen. You can cash out any amount up to the amount of your bankroll. Simply
enter the desired amount in the withdrawal box, and choose a withdrawal method.
Important notice: all cash out requests are automatically refunded to your
credit card account. This policy protects our clients from credit card fraud,
and eliminates the unauthorized use of credit cards. It is also the quickest way
to pay winnings, and most convenient to our clients. There are no charges on
credit card refund, and the full amount of your cash out request will be
refunded.
Please note: the refund will be made to your credit card only up to the total
amount that was deposited with that credit card. If you have cashed out more
than your total deposits, the balance of your cash out request (which was not
refunded to your credit card) will be sent as a bank draft or wire transfer,
according to your selection (company checks are not available). This limitation
on the amount that can be refunded to your credit card is imposed by the credit
card companies, and is not in our control. Any Bonus can be cashed out only
after the full amount of bonus has been wagered.
Bank drafts are bank-issued checks which only you may cash. They are sent by
mail to the mailing address you supplied when opening your account. There are no
charges imposed on bank draft cash outs.
Wire transfers are electronic fund transfers that go directly to your bank
account. If you select Wire transfer as the preferred method for receiving the
balance of your cash out, you will be asked to send us further information such
as account number, bank name etc. There are no charges imposed on wire transfer
cash outs.
Cash out limits:
The minimum amount for a wire transfer cash out is $30, and for bank draft
cash out is $10. If you have requested a cash out lower than these minimum
amounts, the requested cash out will not be processed, and the amount will be
added to your casino bankroll.
4. How long does
it take to receive my winnings?
Cash out requests
are processed after 5 business days, and during this time you can track the
status of your cash out requests in the Cash out screen of the Cashier.
Initially, they will appear as "unprocessed". As long as a cash out
request is still unprocessed you can reverse your cash out request and have the
funds returned to your bankroll.
After 5 business days the cash out request will change its status to "in
process" and you will not be able to cancel it anymore. You will be
notified by e-mail when a cash out request is processed, so you can follow up
and make sure the money was received. Processing the cash out means that the
funds are being credited back to your credit card, and this may take an
additional 4-5 days for them to actually appear on your credit card account.
If a bank draft has been sent, please allow at least 2 weeks for delivery, as it
is being mailed from Antigua.
Wire transfers should take no more than 2-3 business days to appear in your bank
account.
Following is a summary of the cash out process:
Unprocessed*In
Process**Processed***Total Credit Card 5
days1 day4-5 days10-11 days Bank
draft5 days1 day14 days20 days Wire
transfer days1 day2-3 days8-9 days*
Cash out request can still be cancelled and returned to your bankroll
** Cash out request cannot be cancelled anymore
*** Cash out request has been processed and is being delivered to you
If
you don't receive your money within these time frames, please contact our
support team and we will look into it immediately.
5. I have
requested a cash out but I changed my mind. How do I reverse a cash out request?
During the 5 days
following your cash out request (as long as a cash out request is still
unprocessed) you can reverse it, and return the money to your bankroll. Simply
logon to Casino4Poker online Casino using your real money user name and password,
and select the Cash out screen in the Cashier. You will see a list of your
cash out requests, with an indication of their status. Select an unprocessed
request by clicking it, and then click "back to account". The cash out
request will be cancelled, and its status will be changed to "cancelled by
user". The money will be added to your casino bankroll so you can go ahead
and play.
The cash out screen of the Cashier holds a complete history of all your cash out
requests, those that have been processed as well as those which have been
cancelled by you.
If you have any questions regarding the cash out process, contact us
and we will sort it out immediately.
6. How much can I deposit to my Casino4Poker online Casino bankroll?
The
deposit limits are as follows:
Credit Cards:
Minimum single deposit $50
Maximum single deposit $1000
Wire Transfer:
Minimum
Single Deposit: $100
Maximum Single Initial Deposit: $1000
No maximum limit after the initial deposit
Casino4Poker online Casino and Intersafe Global (our E-Cash operator) reserve the right to change these limits and set different limits for individual players according to credit history. If you want to increase your deposit limits, please contact us.
7. What are the
table limits of the different games?
The table limits are as
follows:
Roulette:
The minimum bet is $1 and the maximum bet is $300 on the entire table and $100
on any one spot.
Blackjack:
The minimum bet is $1 and the maximum initial bet is $250. You can increase the
initial bet by doubling down or taking insurance (if you are not familiar with
these terms, go to our Help file by selecting "help" or pressing F1 in
our casino).
Slots:
The minimum bet is $0.25 and the maximum bet is $3.
Video poker:
The minimum bet is $1 and the maximum bet is $5.
Baccarat:
The minimum bet is $1 and the maximum bet is $250.
Craps:
The minimum bet is $1 and the maximum bet is $300 on the entire table and $100
on any one spot.
8. Is it safe to
use my credit card on-line? How do I make a credit card deposit?
We strongly recommend
using our secure on-line credit card system. It is quick, user friendly, and
completely secure. We use SSL (Secure Socket Layer) technology for securing our
transaction server and MD5 encryption technology for the data transfer. It is
probably safer than using a credit card at your local gas station. Intersafe
Global, our e-cash service provider, has processed millions of on-line
transaction without any problem and is one of the most experienced e-cash
providers.
If you are still not convinced, we do offer the option of printing out the
deposit form and faxing it to us, or submitting the information over the phone.
Before you make a deposit you must first download our software and open a
real-money account (for a detailed explanation go to Getting started.
Credit card deposit by on-line secure form:
1. Start the Casino4Poker online Casino program
2. Choose "Play for real money" and enter your real money user name
and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards". You will see a form with the logo of Intersafe
Global , which is the company we use for E-Cash services.
5. Enter all the information in the on-line form carefully and click SUBMIT.
6. You will receive a serial number for your deposit. We recommend that you make
a note of this number for future reference.
7. Your deposit will be processed within 2-3 minutes.
Credit card deposit by fax:
1. Start the Casino4Poker online Casino program
2. Choose "Play for real money" and enter your real money user name
and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards by Fax". You will see a form on your Notepad
with the logo of Intersafe Global, which is the company we use for E-Cash
services.
5. In your Notepad, go to File/Print. This will print out the form.
6. Enter all the information and fax the form to 1-268-460 8425.
If you wish to provide your credit card details by phone, contact us
with your full name, real-money user name and telephone number. Our customer
service specialists will contact you promptly.
9. How do I
make a deposit by Wire Transfer?
For more information on
how to wire transfer money to your casino bankroll please contact us
10.
Who
is "Intersafe Global LTD."?
InterSafe
Global LTD is
the company that operates the E-Cash service for Casino Games Online . InterSafe
specialises in secure Internet transaction processing. They provide a vital link
between Internet customers and merchants. When our members want to make a
deposit to their casino bankroll, this is done through InterSafe. The credit
card is charged to InterSafe Global LTD, and this is the name that will appear
on your credit card statement.
For more information please go to www.intersafeglobal.com
11. What should
I do if I submitted a deposit but I do not see the amount in my bankroll?
When you submit a credit
card deposit it should be credited into your account within 2-3 minutes. If the
deposit was rejected, we will notify you immediately by e-mail. If you do not
see the money in your casino bankroll, check your e-mail box. If there is no
message from Casino4Poker online Casino,
contact
our support team.
12. What is the
Address Verification System (AVS)?
AVS is one of the
security measures we use to prevent credit card fraud.
When you submit a credit card deposit we compare your address with the address
registered for this card in the bank.
If your deposit was rejected by the AVS system (you will be notified by e-mail
of this) you must check the address you have entered and make sure your bank has
the correct address.